Build a brand people love with the

- CERTIFIED -

CUSTOMER JOURNEY ARCHITECT PROGRAM™
5-Day Course

 Sign up today for

The Ultimate Customer Journey Architect Learning Experience

 
(limited spaces available)

23-27 August 2021

Are you a problem solver and innovator at heart?
Have you been tasked with the mission of levelling up your organisation’s customer experience, but don’t know where to begin?
Maybe you’re not quite getting the results you were hoping for?

What if you could power up your efforts… in ONLY FIVE DAYS?

You could be delivering truly innovative experiences with full confidence in your knowledge, tools, and experience! All you need… is a little BrandLove!

The problem

You’re passionate. You’re motivated. You work hard – harder than you often have the energy for. But you’re still not achieving your career or organisational goals. Here’s the thing: Even if you have the knowledge and tools, sometimes, you need a little more experience. 

Maybe you’re a zealous team hard at work to transform your brand, and you want to aim for higher performance while showing the organization what you can achieve by building customer “obsessions”.

Well, that’s where we come in. We are the helping hand you’ve been searching for to inspire your team, get everyone on the same page regarding the methods and tools you should be using for brand growth, and how to put these tools to practice and hone your skills as a specialist.

The solution

The BrandLove Customer Journey Architect Program™

Welcome to the Next Generation of Customer Experience learning! 
You could be well on your way to better business in a matter of days. 

The time has come:
  To establish unbreakable industry authority and build positive brand sentiment. 
✓  To prove your worth as a team and business and foster loyalty through unmatched customer experiences. 

You already have all you need to change your performance and brand presence – we’re here to help you unlock it.

This course is for you if you want to:

  • Deliver real results with long-lasting influence
  • Nurture your team’s potential and make a long-term impact on, and in, your organization
  • Build a workplace culture and spirit people want to be a part of
  • Transform the customer experience and foster a true-to-brand mindset
  • Solve real problems with sustainable solutions
  • Boost customer satisfaction and brand loyalty
  • Maximize your ROI through clever budget allocation
  • Deliver exceptional results every time without fail
  • LEARN ON ZOOM FROM ANYWHERE, ON ANY DEVICE!

THE BRANDLOVE CUSTOMER JOURNEY ARCHITECT PROGRAM™

The best-kept brand loyalty secret

Loyalty starts on the inside: Customers are loyal to brands whose staff are loyal to the company. It’s crucial to think of YOUR PEOPLE first and doing so will echo through to YOUR CUSTOMERS. 

We’ve spent years enduring all the trial-and-error so you don’t have to, and have created a course that pulls you deep into the minds of the most successful brands in the world. Discover PROVEN RECIPES and HARD-HITTING CONTENT on how to build a thriving brand and community. Get the insights and confidence to hit the road running and never lose your momentum. Ever.

Why BrandLove?

You could Google “Customer Journey Mapping” courses and randomly choose one – but here’s the thing: Most online courses are theory-based, with hardly any practical work to prepare you for life beyond the course.  Many of our course graduates have spent small fortunes on “popular” theory-based programs, only to discover this BrandLove course, and admit that nothing can compete! 

We don’t do “lectures”. We do engaging and synergistic thought sessions where you learn by DOING, not by simply BEING there! This is not just a course. It’s a glimpse into the real world of brand success – with guidance from world-class CX practitioners - and has been turning businesses into thriving brands for more than 12 years!

But no matter how successful we are, we always remain humble. We are lifelong learners, which is why we’re constantly finding new ways to evolve, incorporate new tools, and give you access to the latest brand-growth insights.

We don't just talk the talk...

We’ve been walking the walk for years now, and every claim we’ve made so far is underpinned by STREAMS of REAL results and successful projects.

We assure you – after just five days with us, you’ll wonder why you never took action sooner. You’ll understand what we mean when we say that strengthening your brand from the INSIDE is easier than you ever thought possible.

Apply now

 Can you afford to wait? Limited spaces available.

23 - 27 August 2021

What will you get from the course?

  • 5 days of priceless learning experiences to fuel your ambitious spirit and intellect
  • A FUN, interactive course hosted by passionate guest lecturers and world-renowned thought leaders (NOT single-lecturer videos and painful PowerPoint slides that put you to sleep!)
  • PROVEN “how-to” methods to transform experiences from the inside out
  • Fast-paced, to-the-point course material that’s designed for you to start implementing immediately
  • Regular debriefs and retrospective reflection
  • Collaborative group work for accountability and motivation
  • Undivided support from a BrandLove coach to guide and motivate you through constructive feedback
  • Insider secrets on how to use Voice of the Customer (VOC) data to meet audience expectations and engage prospects
  • Inspiring success stories from successful CX practitioners, and captivating case studies
  • A healthy balance of theoretical insights and hands-on practice
  • Real-world challenges that throw you in the deep end (WITH the tools you need to swim…)
  • PRACTICAL insights into improving your team’s performance
  • A GAMIFIED online platform featuring recorded training material, a full resource library, and informative assignments
  • The skills, knowledge, and CONFIDENCE you need to apply everything you’ve learned and watch your business SOAR!

What's on the agenda?

With the right environment and preparation, learning on Zoom can be comfortable and FUN. Make sure you have plenty of healthy snacks at hand, stay hydrated, and remove distractions like buzzing phones and knocks-on-doors. It’s only 5 days, after which you’ll step back into the world equipped to lead your team and build a strong empire.

Day #1: 
The Customer Experience

WHO are your customers?
WHAT does your audience want, and WHY? HOW can YOU inspire emotion, action, and unwavering brand loyalty?

Day #2: 
Start Within

Which levels in your enterprise should you be addressing? How do you spark internal dialogues and get your workforce excited and "customer-obsessed”?

Day #3: 
Inside the Customer's Mind

Why should someone choose YOU over your competitor? How can you shift your perspective and view your offering through the eyes of your customer? 

Day #4: 
The Customer Experience Journey

Is it possible to make each customer’s journey unique? Which methods, tools, and tactics can be used? Learn how to measure the right metrics and capture journey maps.

Day #5: 
The Leap

How should your innovation and action plan be presented to your executives and subsequently implemented? Learn how to create project plans, prioritize initiatives, and ensure optimal results and maximum ROI. 

At the end of it all, you’ll get to put your newfound knowledge to the test through a professional online exam, after which you’ll be equipped to:
  • Audit your organization
  • Interview customers and gather feedback for VOC data analysis
  • Discover the root of customer pain points
  • Build a persona and empathy map through proven mapping methodologies
  • Design your customer journey from the ground up
  • Think visually to map out the road ahead
  • Implement innovation for success
  • Deliver truly ingenious experiences

 

CHOOSE THE BEST PACKAGE FOR YOU

Gold

€ 2,500

  • Insights from world-renowned guest speakers
  • 12 months access to online course material + bonus content
  • Educational games + Badges for progression
  • 2-hour facilitated exam preparation session
  • Customer Journey Mapping  (Amazon book + companion course)
  • Foundation Customer Experience Masterclass (online program)
  • LinkedIn acknowledgement and recommendation + Other exciting networking opportunities
  • Become part of an inspired community of innovative brands
  • Online graduation ceremony
  • Course-completion certificates

Gold Plus

€ 3,000

  • Insights from world-renowned guest speakers
  • 12 months access to online course material + bonus content
  • Educational games + Badges for progression
  • 2-hour facilitated exam preparation session
  • Customer Journey Mapping  (Amazon book + companion course)
  • Foundation Customer Experience Masterclass (online program)
  • LinkedIn acknowledgement and recommendation + Other exciting networking opportunities
  • Become part of an inspired community of innovative brands
  • Online graduation ceremony
  • Course-completion certificates


PLUS LAPTOP (ZOOM LEVEL-UP):

  • A laptop (Asus VivoBook) if Zoom is blocked in your corporate network

Platinum

€ 3,500

  • Insights from world-renowned guest speakers
  • 12 months access to online course material + bonus content
  • Educational games + Badges for progression
  • 2-hour facilitated exam preparation session
  • Customer Journey Mapping  (Amazon book + companion course)
  • Foundation Customer Experience Masterclass (online program)
  • LinkedIn acknowledgement and recommendation + Other exciting networking opportunities
  • Become part of an inspired community of innovative brands
  • Online graduation ceremony
  • Course-completion certificates


PLUS COACHING SESSIONS:

  • 1 x Personal coaching session with a BrandLove coach

  • 3 x group coaching sessions

Buy Gold Now
Buy Gold Plus Now
Buy Platinum Now
Apply Now

Invest in five days, gain a lifetime of brand prosperity

We want you to walk away with a new perspective and a fresh mindset – which you can present to your team to
1) Maximise internal performance and
2) Improve your customer experiences in ways you never thought possible.


You’ll have the confidence you need to facilitate workplace innovation workshops and get your team EXCITED about inspiring your audience!

Testimonials from previous clients

Listen to what our clients had to say.

 
 
 

APPLY NOW

Not to be the bearer of bad news, but time is NOT on your side. Every second, your competitors are learning new ways to foster loyalty internally and improve their customer experiences externally. We are ready and waiting to share these GAME-CHANGING secrets with you.

All you need to do is to select the dates that suit you
and click the button for a potential lifetime of brand prosperity.
Can you afford to wait? Limited spaces available.

BrandLove
Certified Customer Journey Architect Program™
5-Day Course

23 - 27 August 2021

09h00 - 17h00 SAST / CET
Apply now

QUESTIONS & ANSWERS

For more information: [email protected]